Some things to realize is that each funeral home is different and have different qualities. What you will want to do is determine what your family's needs are presently, not 5, 10 or 25 years ago, and make your decision based on that. Some funeral homes really cater to the family's needs - show compassion and concern for family members, other funeral parlors are technologically savvy and can offer the latest in technology to enhance the experience, and some are truly just run as a business (which can be both good and bad). I have found that funeral homes that are run as a business are more orderly and organized in their overall operations, yet they are not as personable as one may want during this bereavement time. So, it is your choice as to what you are really looking for from the funeral home, and will likely want to find one that is equally capable in all three, compassionate, technologically savvy and organized.
Our experience years ago was very positive. We didn't know much at all about the funeral experience, yet the funeral home we chose made it very easy on us and took care of just about all of the legwork. For the things we had to handle ourselves, they were able to guide us and point us in the right direction. So overall we didn't feel overwhelmed with the arrangements which is what a family doesn't want to feel in addition to all of the emotional pressures that are present after having just lost a loved one.
Since then, I've seen many funeral homes and their practices and can better appreciate everything that is done for the families.
